What it does
A customer-support platform with tickets, knowledge and AI agent options. It can manage customer tickets and help-center knowledge, use available AI-assisted support workflows, and coordinate agent handoffs and service reporting. Use it to prototype a customer-support workflow with a controlled knowledge base and human handoff.
Features
- 01
Manage customer tickets and help-center knowledge
- 02
Use available AI-assisted support workflows
- 03
Coordinate agent handoffs and service reporting
Who it is for
- Prototype a customer-support workflow with a controlled knowledge base and human handoff.
These scenarios and steps are editorial guidance based on the official product scope, not independent hands-on results.
Plans, quotas & access
Reference plan：Support Team / base help desk, annual
How to read these conditions
A reference plan, not a complete price comparison. API billing, region, taxes and annual payment may differ. Official documentation review does not confirm a hands-on card or checkout test.
Pricing model
PaidOfficial source reviewed · 2026-10-21View evidence · Pricing model
Support Team starts at USD 19/agent/month billed annually (USD 228/year). This is the base help desk; AI agents and advanced AI can add separate charges.
Official source Review due：2027-01-19Plan price
$228.00 / Year · Per userOfficial source reviewed · 2026-10-21View evidence · Plan price
Support Team starts at USD 19/agent/month billed annually (USD 228/year). This is the base help desk; AI agents and advanced AI can add separate charges.
Official source Review due：2027-01-19Free access and quota
Time limited trialOfficial source reviewed · 2026-10-21View evidence · Free access and quota
Support Team starts at USD 19/agent/month billed annually (USD 228/year). This is the base help desk; AI agents and advanced AI can add separate charges.
Official source Review due：2027-01-19Official API
UnknownNot verifiedView evidence · Official API
The official page does not provide enough evidence for this condition.
Card for free / trial
UnknownNot verifiedView evidence · Card for free / trial
The official page does not provide enough evidence for this condition.
Free quota & limits
Support Team 起价为 19 美元/座席/月、年付 228 美元；这是基础客服价格，AI 智能体与高级 AI 可能另外收费。 / Support Team starts at USD 19/agent/month billed annually (USD 228/year). This is the base help desk; AI agents and advanced AI can add separate charges.
Getting started
Configure a test queue and approved knowledge, run sample customer questions, and inspect escalation behavior.
These scenarios and steps are editorial guidance based on the official product scope, not independent hands-on results.
What to watch out for
- AI can give incorrect answers or take inappropriate actions; monitor outcomes and keep escalation paths available.
- Price checked 2026-10-21: Support Team starts at USD 19/agent/month billed annually (USD 228/year). This is the base help desk; AI agents and advanced AI can add separate charges.
Evidence & updates
Official product information was reviewed. ToolAha has not claimed an independent hands-on test.
Profile reviewed: 2026-10-21 · Version 3
Brand marks identify their respective products. They do not imply an endorsement. Official source
