Refund policy
Refund requests are reviewed against the captured payment, the service delivered and applicable consumer rights. These rules cover priority review and category spotlight.
Priority-review rules
Priority review costs USD 19 once. After the editorial precheck and confirmed payment, ToolAha provides an effective review decision or specific information request within three UTC business days, excluding weekends and configured holidays. Waiting for requested information pauses the clock; the information deadline is seven days. If the listing is ultimately declined or ToolAha misses the promised effective response, the priority-review fee is refunded in full. Payment does not guarantee publication, favorable reviews, search ranking or traffic.
Payments and disputes
Request a refund through your account order page or contact support@toolaha.com. Submitting a request is not a completed refund: finance approval and the payment provider’s confirmation determine the actual refund status. Approved refunds or disputes suspend undelivered paid benefits; late payment events cannot restore revoked rights. These service rules do not limit applicable consumer rights.
Category spotlight cancellation and delivery issues
Cancel through your account order page or support@toolaha.com before the scheduled UTC start for a full refund. The recorded request time determines whether cancellation was before the start. After the start, reported delivery failures, interruptions or a mismatch with the agreed category or dates are reviewed manually against the actual delivery; any refund is decided case by case, with no fixed daily refund formula. Low traffic, clicks or conversions alone do not establish failed delivery. Waffo channel refunds must be requested within 14 days of payment; contact support if outside that channel window. This does not remove mandatory consumer rights. Include the order number and supporting details, never card details.