What it does
Cloud contact-center software with routing, analytics and AI capabilities. It can route customer interactions across supported channels, assist agents and deploy supported virtual agents, and analyze contact-center quality and performance. Use it to prototype a customer-support workflow with a controlled knowledge base and human handoff.
Features
- 01
Route customer interactions across supported channels
- 02
Assist agents and deploy supported virtual agents
- 03
Analyze contact-center quality and performance
Who it is for
- Prototype a customer-support workflow with a controlled knowledge base and human handoff.
These scenarios and steps are editorial guidance based on the official product scope, not independent hands-on results.
Plans, quotas & access
Reference plan：CX 1 / annual payment
How to read these conditions
A reference plan, not a complete price comparison. API billing, region, taxes and annual payment may differ. Official documentation review does not confirm a hands-on card or checkout test.
Pricing model
PaidOfficial source reviewed · 2026-10-21View evidence · Pricing model
Cloud CX 1 is USD 75/user/month billed annually (USD 900/year); additional channels, AI tokens and advanced features can add cost.
Official source Review due：2027-01-19Plan price
$900.00 / Year · Per userOfficial source reviewed · 2026-10-21View evidence · Plan price
Cloud CX 1 is USD 75/user/month billed annually (USD 900/year); additional channels, AI tokens and advanced features can add cost.
Official source Review due：2027-01-19Free access and quota
Not verifiedNot verifiedView evidence · Free access and quota
The official page does not provide enough evidence for this condition.
Official API
UnknownNot verifiedView evidence · Official API
The official page does not provide enough evidence for this condition.
Card for free / trial
UnknownNot verifiedView evidence · Card for free / trial
The official page does not provide enough evidence for this condition.
Getting started
Configure a test queue and approved knowledge, run sample customer questions, and inspect escalation behavior.
These scenarios and steps are editorial guidance based on the official product scope, not independent hands-on results.
What to watch out for
- AI can give incorrect answers or take inappropriate actions; monitor outcomes and keep escalation paths available.
- Price checked 2026-10-21: Cloud CX 1 is USD 75/user/month billed annually (USD 900/year); additional channels, AI tokens and advanced features can add cost.
Evidence & updates
Official product information was reviewed. ToolAha has not claimed an independent hands-on test.
Profile reviewed: 2026-10-21 · Version 3
Brand marks identify their respective products. They do not imply an endorsement. Official source
